OK, so obviously we are talking to Shawn and taking care of things now that Monday is here, but since this is here I feel I need to state a few things. First off, it is always a good idea to talk to the responsible party before spilling things onto the internet. I appreciate and apologize for your frustration. I see two people here have commented that they have paid for return line kits. This is a common misconception, and people do not look at their invoices carefully. We do list the return line kit as a line item and we do show the retail price for it in the cost column, however if you look ALL the way over to the right where the line items are totaled up, you will see the space is void for that line item. If you don't believe me, just add up the cost of all the things you think you were supposed to pay for, and not the return line kit, and you will see that the total matches what you paid. It is frustrating to you I know, to think one thing and find out later that things were not as they seemed, but it is also very frustrating to any vendor to be accused of something that isn't true. With regard to what happened with your turbo, obviously we can take care of this issue any way you see fit. The O-ring tore because the lubricant was gone. Normally, any housing clocking that needs to be done should be done before the turbo is run. In a case like this, the housing should have been removed, and the o-ring re-lubed. The crack in the backing plate does not affect operation, and should not give you any trouble, but obviously we want you to be happy. The rest will be dealt with by phone. Thanks to everyone for keeping this conversation on an even keel.
