Brian VT
Full Access Member
I used them for the first time and bought a CDR valve and gasket/tube.
They arrived with no tube. Just the round gasket. They clearly show the tube when you're buying.
So I call them and get the 15 minute hold on the phone (while I'm at work) and hang up out of frustration and needing to get back to work.
So I go online through email. They send me an email asking for pictures. But I can't reply to that email. I have to send the pictures to a different email address. Which I did.
3 days go by with nothing. Good thing I'm not someone trying to fix my customer's truck that they need to get back to work.
And you can't reply to or continue their emails. They are "no reply".
So I, reluctantly, do the frustrating phone system thing again. They have me on hold forever and then say there's nothing they can do except pass me to the RMA supervisor.
This is for a $3.00 part.
I say OK pass me to the RMA supervisor. I finally get them and they say that they sent me an email saying that I need to send a picture of the box with the shipping label. I asked when did they send that. He said, "Just now."
***?
So I hang up and read the new email and, again, you can't reply to their emails. You have to send the pics to a different email. You can't reply to any of their emails and keep 1 conversation going to get it resolved.
A day later I get their "final" email saying that the tube is not included.
I will never buy from them again and I hope none of you will either and I hope you will spread the word.
I don't understand how a company can afford to pay employees to go through all that BS, and make their customer go through all that BS, over a $3 part, only to loose a customer for life.
They deserve to loose many customers.
They arrived with no tube. Just the round gasket. They clearly show the tube when you're buying.
E3TZ-6A892-A E3TZ6A892A Genuine Ford Part
Ford part # E3TZ-6A892-A E3TZ6A892A, Base part # 6A892, $4.73 online at FordPartsGiant.com. Wholesale-priced and fast-delivered Ford parts Gasket - Regulating Valve.
www.fordpartsgiant.com
So I call them and get the 15 minute hold on the phone (while I'm at work) and hang up out of frustration and needing to get back to work.
So I go online through email. They send me an email asking for pictures. But I can't reply to that email. I have to send the pictures to a different email address. Which I did.
3 days go by with nothing. Good thing I'm not someone trying to fix my customer's truck that they need to get back to work.
And you can't reply to or continue their emails. They are "no reply".
So I, reluctantly, do the frustrating phone system thing again. They have me on hold forever and then say there's nothing they can do except pass me to the RMA supervisor.
This is for a $3.00 part.
I say OK pass me to the RMA supervisor. I finally get them and they say that they sent me an email saying that I need to send a picture of the box with the shipping label. I asked when did they send that. He said, "Just now."
***?
So I hang up and read the new email and, again, you can't reply to their emails. You have to send the pics to a different email. You can't reply to any of their emails and keep 1 conversation going to get it resolved.
A day later I get their "final" email saying that the tube is not included.
I will never buy from them again and I hope none of you will either and I hope you will spread the word.
I don't understand how a company can afford to pay employees to go through all that BS, and make their customer go through all that BS, over a $3 part, only to loose a customer for life.
They deserve to loose many customers.