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I'm back in the IDI game!

Discussion in '6.9L IH & 7.3L IDI Diesels' started by homelessduck, Apr 16, 2020.

  1. chillman88

    chillman88 Supporting Member Supporting Member

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    I've heard lot's of crap about rough country but never anything like this. That's terrible!
     
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  2. laserjock

    laserjock Almost there... Supporting Member

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    That would explain a lot. Clearly their crack shot engineering team dropped the ball on this one.
     
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  3. homelessduck

    homelessduck Full Access Member

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    Well it looks like they are closed now and I haven't heard anything, but I figured that would be the case. Hopefully I will hear from them tomorrow.. Unfortunately this whole lift kit mess has put me behind about a month.
     
  4. YJMike92

    YJMike92 Full Access Member

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    Any news?
     
  5. homelessduck

    homelessduck Full Access Member

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    I am still waiting to hear back. Originally I called them but have since been emailing and using their live chat. I wanted everything easily documented so that I can share my experience with everyone.
     
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  6. YJMike92

    YJMike92 Full Access Member

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    Documentation is always a good thing. It could actually be used as some leverage in a resolution if they know you will share your experience on the forum.
     
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  7. homelessduck

    homelessduck Full Access Member

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    That's what I was thinking :) . Also, to be fair, I think a bad review should include proof. Hopefully they work with me on it for their sake because I will be posting everything here and on some other forums and facebook groups.
     
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  8. Scotty4

    Scotty4 Full Access Member

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    And since you have this on record here, you can just send them this link as proof of your attempts. They are somewhat helpful though, lets hope they come to a resolution.
     
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  9. homelessduck

    homelessduck Full Access Member

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    Their customer service leading up to the spring issue has been great. I think they are just trying to figure out what is going on with the springs and how to resolve it, hopefully.
     
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  10. Scotty4

    Scotty4 Full Access Member

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    The three toed sloth is one of the the slowest animals in this realm, second to an engineer.
     
  11. IDIBRONCO

    IDIBRONCO IDIBRONCO

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    That's nicer than what I usually say about engineers.LOL
     
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  12. Scotty4

    Scotty4 Full Access Member

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    I kept it nice for the kids.
     
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  13. homelessduck

    homelessduck Full Access Member

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    Goooood morning ! I have an update from RC. They are sending me a new set of springs. Hopefully the new springs will get this sorted out. I am very pleased that they are working with me on this. I was really hoping to not have to ditch the kit and go back to stock, or try to find a d60 swap. Excellent customer service.
     
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  14. YJMike92

    YJMike92 Full Access Member

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    It appears to be getting it lined out. Keep us posted.
     
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