Does anyone know what’s going on with Moose Diesel? I sent them a return with no response from Suzi. I called and emailed her 2-3 times each and she’s never responded. Any wisdom or insight? I’m at the point that I’m about to leave a complaint on google place a complaint with the BBB. Any help is appreciated.
Moose Diesel Poor Customer Sevice?
- Thread starter jj339629
- Start date
I bought a pump from them last spring. They are just a mom and pop shop, sometimes getting their emails caught up is a pain. Call them if you're having any issues. I had an issue getting my core received, and it took a few days to get sorted out, but they did. Just have some patience. Their quality of work is very good.
Just had them rebuild a pump for me this summer/fall. I never hot confirmation that they received my core. I just waited and they sent me my new pump. I wouldn’t complain, they do good work. Good things come to those who wait.
I appreciate the reply’s. Just seems crazy. Multiple emails and multiple phone calls with no response at all. Makes me worried they are going to scam me…. It’s like they have my money and product return and no one will respond
Moose Diesel won’t scam you. No need to worry about that.
I thought Mel sold and retired???
Eta
I do recall hearing his calibration guy aged out some time back.
Eta
I do recall hearing his calibration guy aged out some time back.
Last edited:
IDIBRONCO
IDIBRONCO
I think he still runs it. He just moved.
back in 2015-ish, i bought a Bull Moose and a set of Mister's
ran it for about a year and the engine suffered catastrophic damage.
(lost the bottom end) not due to the fueling.
sent the injectors in to get Conestoga to freshened up.
they came back dirty and 2 leakers. didnt even bother contacting them.
bought a set from Russ, and put together a new engine.
that was almost 10 years ago.
bull moose still running strong on russ's "STICKS"
@typ4
(SEEWHATIDIDTHERERUSS?)
fastforward to 2019.
i built a lill IDI toy. twin turbo, and ordered a omega moose.
after 3 months, it finally showed up.
put it on and this thing would not put any real fuel through it.
advertised as IIRC a 160 cc pump.
well, my roached out turned up factory TIDI pump put out more fuel.
he told me i didnt have enough fuel delivery...
with a -8 AN fuel system and a 140 gph pump that i played with from 7 psi to 14.
and a modified feed, i tried to explain to him, and he wouldnt help me a bit.
i ended up selling that pump and got a RD4-150.
there is a rumor that the guy that built the pumps quit. but i dont know
ive seen alot of Russ's and Justins pumps in my IDI time.
mostly good and a few bad/faulty IP's
these are the only 2 people that ever made it right without questioning my ability.
ran it for about a year and the engine suffered catastrophic damage.
(lost the bottom end) not due to the fueling.
sent the injectors in to get Conestoga to freshened up.
they came back dirty and 2 leakers. didnt even bother contacting them.
bought a set from Russ, and put together a new engine.
that was almost 10 years ago.
bull moose still running strong on russ's "STICKS"
@typ4
(SEEWHATIDIDTHERERUSS?)
fastforward to 2019.
i built a lill IDI toy. twin turbo, and ordered a omega moose.
after 3 months, it finally showed up.
put it on and this thing would not put any real fuel through it.
advertised as IIRC a 160 cc pump.
well, my roached out turned up factory TIDI pump put out more fuel.
he told me i didnt have enough fuel delivery...
with a -8 AN fuel system and a 140 gph pump that i played with from 7 psi to 14.
and a modified feed, i tried to explain to him, and he wouldnt help me a bit.
i ended up selling that pump and got a RD4-150.
there is a rumor that the guy that built the pumps quit. but i dont know
ive seen alot of Russ's and Justins pumps in my IDI time.
mostly good and a few bad/faulty IP's
these are the only 2 people that ever made it right without questioning my ability.
Attachments
Suzi told me a year or more ago that Mel officially retired.
I dont think they are actively involved anymore
IDIBRONCO
IDIBRONCO
Ok. Well someone better let him know that he needs to get back on here again in that case. 
In case you missed the memo...
Vendors come for the sales, leave when they dry up.
Now Mel did put in the effort on multiple sites.
His service was great, once you get to the point of wanting to retire, but sales keep coming up **** degrades.
Vendors come for the sales, leave when they dry up.
Now Mel did put in the effort on multiple sites.
His service was great, once you get to the point of wanting to retire, but sales keep coming up **** degrades.
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