Andrew M. Frankli
Full Access Member
I'm not being a crybaby but thought I would share my first (and only) experience with the Banks Company in California. My E4OD shifts mushy and in my research learned about the Banks Transcommand. Called them and talked to Jeff Barker in Sales. He explained how the unit works, shared his personal experience with it, and recommended it for my mushy shift problem.
It came in the mail a week or so later. In the meantime I had done some more research and suspected maybe this unit wouldn't have any effect on my line pressures if the trans was in limp-mode (a condition it goes into regularly), and started to think maybe I should put the 275 bucks toward a rebuild. I called Jeff and explained my situation and asked if I were to install it, try it, and if not satisfied, would he take it back and give me a refund. He said YES, as long as it was returned within 30 days.
I tried it and it improved shifts. The OD light did not start flashing. It worked fine for a week and 200 miles. Then I connected my 4000 lb Airstream trailer on my F-350 7.3 Diesel IDI and on my 3rd accelleration to 55 mph the trans light started flashing and the trans went into limp-mode (default high line pressure). As
I suspected, the Transcommand had no effect in this condition.
Since I want to rebuild the trans, I called Jeff back (3 weeks after receiving unit) and got his voice mail. I asked for a return goods authorization so I could get a refund. 6 hours later I called again, and told him the situation. He said he had not checked his voice mail. I explained the situation, referred to our two previous phone calls, and asked how to proceed with a refund. He transferred me to Technical department and I spoke to Eric. I explained the situation again and he put me on hold for 6 minutes. He returned and said they could not refund my money if the unit had been installed. I said that is not what Jeff told me. He put me on hold again for 3 minutes and then the line transferred back into Jeff's voice mail. I hung up and called back and got his voice mail again. Then I called back and asked for Jeff's supervisor who is Richard Sweeney. I got his voice mail when transferred. I explained the situation AGAIN and kindly asked him for a return call so we can talk this through. Well, this is the third day and he has not yet returned my call.
Bottom line: I'm going to eat this because I'm tired of messing with them. But I thought I would share my experience and counsel whatever caution any readers my deem appropriate when dealing with Banks. Sincerely, Andy.
It came in the mail a week or so later. In the meantime I had done some more research and suspected maybe this unit wouldn't have any effect on my line pressures if the trans was in limp-mode (a condition it goes into regularly), and started to think maybe I should put the 275 bucks toward a rebuild. I called Jeff and explained my situation and asked if I were to install it, try it, and if not satisfied, would he take it back and give me a refund. He said YES, as long as it was returned within 30 days.
I tried it and it improved shifts. The OD light did not start flashing. It worked fine for a week and 200 miles. Then I connected my 4000 lb Airstream trailer on my F-350 7.3 Diesel IDI and on my 3rd accelleration to 55 mph the trans light started flashing and the trans went into limp-mode (default high line pressure). As
I suspected, the Transcommand had no effect in this condition.
Since I want to rebuild the trans, I called Jeff back (3 weeks after receiving unit) and got his voice mail. I asked for a return goods authorization so I could get a refund. 6 hours later I called again, and told him the situation. He said he had not checked his voice mail. I explained the situation, referred to our two previous phone calls, and asked how to proceed with a refund. He transferred me to Technical department and I spoke to Eric. I explained the situation again and he put me on hold for 6 minutes. He returned and said they could not refund my money if the unit had been installed. I said that is not what Jeff told me. He put me on hold again for 3 minutes and then the line transferred back into Jeff's voice mail. I hung up and called back and got his voice mail again. Then I called back and asked for Jeff's supervisor who is Richard Sweeney. I got his voice mail when transferred. I explained the situation AGAIN and kindly asked him for a return call so we can talk this through. Well, this is the third day and he has not yet returned my call.
Bottom line: I'm going to eat this because I'm tired of messing with them. But I thought I would share my experience and counsel whatever caution any readers my deem appropriate when dealing with Banks. Sincerely, Andy.