Even been hung up on before when calling to check availability of a part that showed available in the store on their website because it's a 20 mile drive into town. She didn't even take the time to look, when I asked if it was in stock she immediatly said, "No I don't have it" and slammed the phone down. ***
I gave up on trying to call the one around here a long time ago. They have no idea how to either look things up, or walk 25 feet down the isle and see if something is there, because, they always say that they have it, then when I get there, they never did Luckily I don't have to fool with them much anymore. An Advance got built a few minutes away, and the guys there for the most part, can dig up the correct goodies for everyday type parts.
------Robert