Here is a conversation from way back in 2007. Taken from TheDieselStop. You can see from this that there service has been less than? For years.
First I called and the owner Bill Williams answers the phone and I ask for a rebiult inj pump for my 1994 f-350 with 7.3 IDI turbo and he say he will ship ups and I should recieve it tues. I told him I was staying at my friends house In OK. and was in hurry to get bak to MA because I was supposed to have left allready and My medicines could not be filled in OK because of there Laws. He said no prob. well tuesday came and no pump, called Mr william again and he gave me a tracking number that didn't work so he said I will overnight it. OK got it thursday and Installed it, only to find it was leaking ten time worse than my original.
well come to find out the top oring seal was folded over and splitn in half, though these pumps were calibrated and if so the tech would have been soaking in fluids. hum wonder bout that, anyways I called Mr William again Friday to ask for permission to break seal and took photos for him. and at the same offer to go to wally world and buy a movie camera for the special event and he said it wasn't necesary. wow what a nice guy I thaught. any ways after removing the cover to my supprise I found rust settling on top of metering rod sitting on the rectangular flat shiny piece of metal. I was freacking only to realize my brand new inject have allready been subjected to this [censored] when we first started it and found this pump leaking, ok I said to myself this [censored] will go out to return of tank I hope. we sucked all ot the [censored] we could. got it running and on my way to Mr williams shop to check out his so called top of the line setup. when I got there friday morning in TN at 7:30 I was early and had wait for the ownwer to show up and yes he was late. this bothers me because anyone know you judge a shop by the attendance relating to priorities if you know what I mean. I was not very welcome by him and he could not look me in the eye. I knew then I was in for it. He ask how it was installed and I told that my friend was a diesel expert and did time it by ear.nso he said oh thats not right and we will time it for you. well it took three hour for this and he didn't even use a timing device. the Kid Jesse who did was a real stand up guy. If it werent for him I would have left the shop immeadiatly and trucked somewhere to be fixed. now supposidly time I left and no mention of refund for the work I had to due to this rebuilt or the fact I went 200 miles out of my to get there for this meraculess fix. forgive my spelling not a scholar . anyways on I went to MA. only to die over 100 mile short of my destination. wow what could it be. how about three cloged injectors and guess what not the intented for a turbo either. seems Mr Williams like to collect the turbo version for his own reasons. wonder what that might be???. Anyways now That I am in over a thousand bucks and definatley feeling ripped off I call Mr. Williams and he says My mechanic installed wrong. and if this were the case why didn't he say this when I brought in for the fix?? I said this guy knows more than your whole shop put together and his name is Old MrBill and a Diesel expert if I had ever known one. buy the way they rebuild there pump on a long bench in front of an open bay door with the wind blowing in freely. I though these pumps were normally built in a cleaner fashon but what do I know I'm just a Certified Tech with his masters degree in Automotive. Mr. Williams doesn't know this yet but I reversed charges on my visa and lodged complaint on his company. thanks for the head aches Diesel Care and Performance Inc. Oh yeah the Idle kick up soliniod dosen't work either. So please tell me if any of you had a run in with Mr Williams Thanks.
PS look for old mr bills also. Thanks ET
First I called and the owner Bill Williams answers the phone and I ask for a rebiult inj pump for my 1994 f-350 with 7.3 IDI turbo and he say he will ship ups and I should recieve it tues. I told him I was staying at my friends house In OK. and was in hurry to get bak to MA because I was supposed to have left allready and My medicines could not be filled in OK because of there Laws. He said no prob. well tuesday came and no pump, called Mr william again and he gave me a tracking number that didn't work so he said I will overnight it. OK got it thursday and Installed it, only to find it was leaking ten time worse than my original.
well come to find out the top oring seal was folded over and splitn in half, though these pumps were calibrated and if so the tech would have been soaking in fluids. hum wonder bout that, anyways I called Mr William again Friday to ask for permission to break seal and took photos for him. and at the same offer to go to wally world and buy a movie camera for the special event and he said it wasn't necesary. wow what a nice guy I thaught. any ways after removing the cover to my supprise I found rust settling on top of metering rod sitting on the rectangular flat shiny piece of metal. I was freacking only to realize my brand new inject have allready been subjected to this [censored] when we first started it and found this pump leaking, ok I said to myself this [censored] will go out to return of tank I hope. we sucked all ot the [censored] we could. got it running and on my way to Mr williams shop to check out his so called top of the line setup. when I got there friday morning in TN at 7:30 I was early and had wait for the ownwer to show up and yes he was late. this bothers me because anyone know you judge a shop by the attendance relating to priorities if you know what I mean. I was not very welcome by him and he could not look me in the eye. I knew then I was in for it. He ask how it was installed and I told that my friend was a diesel expert and did time it by ear.nso he said oh thats not right and we will time it for you. well it took three hour for this and he didn't even use a timing device. the Kid Jesse who did was a real stand up guy. If it werent for him I would have left the shop immeadiatly and trucked somewhere to be fixed. now supposidly time I left and no mention of refund for the work I had to due to this rebuilt or the fact I went 200 miles out of my to get there for this meraculess fix. forgive my spelling not a scholar . anyways on I went to MA. only to die over 100 mile short of my destination. wow what could it be. how about three cloged injectors and guess what not the intented for a turbo either. seems Mr Williams like to collect the turbo version for his own reasons. wonder what that might be???. Anyways now That I am in over a thousand bucks and definatley feeling ripped off I call Mr. Williams and he says My mechanic installed wrong. and if this were the case why didn't he say this when I brought in for the fix?? I said this guy knows more than your whole shop put together and his name is Old MrBill and a Diesel expert if I had ever known one. buy the way they rebuild there pump on a long bench in front of an open bay door with the wind blowing in freely. I though these pumps were normally built in a cleaner fashon but what do I know I'm just a Certified Tech with his masters degree in Automotive. Mr. Williams doesn't know this yet but I reversed charges on my visa and lodged complaint on his company. thanks for the head aches Diesel Care and Performance Inc. Oh yeah the Idle kick up soliniod dosen't work either. So please tell me if any of you had a run in with Mr Williams Thanks.
PS look for old mr bills also. Thanks ET
