My knowledge of insurance companies comes from personal experience I got screwed years ago by Allstate when a drunk driver hit my car dolly and my pickup truck and was arrested but the owner of the car tonight allowing him to drive the car funny thing was though the next day the drunk driver was out of jail and he and the owner of the car went and picked it up with the tow company in the drunk driver drove away. I learned from that and started fighting the insurance companies to the nail not something that happens right away my claims would take to sometimes 3 years I was in no rush but I managed to take a $300 van and make it into $5200. I also got paid $7,000 on $1,000 Mercedes that's just to name a few. Once a friend asked me to come into the insurance company with her. She wanted to do a buyback on her car and they were offering it to her to crazy insane price. I brought in results from the local salvage auction and negotiated her price down to lessen half of what they were trying to get and the woman was screaming at me "where did you get that paperwork you're not supposed to have that paperwork!" It's no wonder that the actual claims handler in the office is actually hundreds of miles away from where you're at. I had a claim ******* from Oklahoma City and I'm in Nevada and he would not talk to me I was only able to talk to a supervisor and his supervisor even used words like if you were a better person. Yeah I scared them 2 years later when they realized I was ready to file a lawsuit for unfair business practices.