International Parts Idiots

[icanfixall]

Today I decided to buy two o-rings for my fuel filter heater connection. It has been talked about here lately... As I sit at the counter without anybody helping me... Nobody waiting but me. Out walks carrot top.. Not the real guy but a look alike. Hello... can i help you... Have you been helped yet..... Nope.... I tell him I need this o ring and give him the INTERNATIONAL PART NUMBER... Then he states its really hard to look up anything without a vin number... Again I tell him you have the International part number in your hand and written is what the number is that I want.... Nope... They don't have any and I will need to special order it and pay the shipping... He lets me look at the parts print breakdown... I tell him thats off a 6.9 and is wrong... He agrues with me "this is the correct page"... Then he goes to several other pages till I finally tell him to go back to the original first page he showed me.... Now he can't find it.... But wait.. What about this picture... I'm really pissed now... The idiot is showing me the original first page and he doesn't know it... I point out the part I want... Its number 6 on the page.. He looks it up and guess what... "Oh yeah... I have that part but I don't have the complete filter head"..... ***... I want the o ring... Are you from this planet or what... Oh... I thought you wanted the head.... Now lwt us recap... I give this idiot a slip of paper that has the part number on it and the description of what I want. An o ring... So, finally I get two o-rings and it cost me $5.30 for the two of them... I like spare parts.... Now I don't have to go thru that again... Hopefully anyway... I'm thinking I may have given him way too much information for him to absorb all at once....

 

[Goofyexponent]

....sounds like Canadian Tire!

 

[Dsl_Dog_Treat]

Sometimes we overlook the simple things in life. For some, procreation privledges should be revoked!

 

[icanfixall]

If only the idiots that walk amongst us were born styrle... They would be gone in one generation.....

 

[fuzzy1626]

I go into my local IH to get some Fleetguard test strips. (I buy the four strip packs)Pick one up and turn it over to check the use by date. April 2008. They still have the same ones they had in 2007 when I bought my first pack.

 

[Mat J]

This is a little more expected but I went into advance auto yesterday to get a new starter for my 460. I put the old one on the counter and tell the girl I need a starter for such and such and all the details. Then shes says well what part do you need. (keep in mind i put the starter right infront of her and said a starter to begin with) Poor girl doesnt recognize a starter and is working at an auto part store.

 

[6.9poweredscout]

This is a little more expected but I went into advance auto yesterday to get a new starter for my 460. I put the old one on the counter and tell the girl I need a starter for such and such and all the details. Then shes says well what part do you need. (keep in mind i put the starter right infront of her and said a starter to begin with) Poor girl doesnt recognize a starter and is working at an auto part store.

tell her you need spark plugs and wires for you're 7.3 diesel, she'll be lost for days!!!

-Jon

 

[Compu Doc]

Sometimes I think they hire the girls at Advance because of their looks because it surely is not their brain.

As for IH asking for a vin number they always do that. You should have given it to him to make him really dumbfounded . At least they had a parts book Advance doesn't even use those and they have my alternator listed wrong. The alternator went bad one time under their lifetime warranty and they tried to give me one that would have needed an external regulator when mine is internal. The original one they ordered ok for a 91 but somehow there computer system shows 91 having an external regulator and 92 with an internal so when the wrong one came in I had them order the one for a 92 knowing it was the right one.

I can go into Advance with a brand and part number and they still have to look it up by year make and model. It's frustrating. One time the alternator went bad and they said they would have to bench test it knowing that they would have to order it and I told them you expect me to pull it out of the truck and then you test it to find out it's bad and then put it back in are you nuts?. Then the guy comes out with a volt meter, has me start the truck measures the running voltage at 12 volts and said my alternator is good because he is reading 12 volts with it running. What idiots.

Another good one is Sears. Years ago I bought 2 Diehard batteries and they went bad after 3 years. The guy checks them with this little puny device and says there good when in fact i know they are bad. I complain then some other guy checks them with the bigger automatic machine and I can see the battery voltage dropping like a rock as they are going under a load. They were bad and they replaced them under warranty. After they are replaced and I take care of the paper work the service counter guy says see you in another three years. The batteries are under warranty for eight years so they will again replace them under warranty when they fail and the cool thing is the warranty starts all over when they replace a battery under warranty not just the time left from the ones that went bad.

 

[RLDSL]

I try to go to my IH dealer after hours and on weekends. then the front is closed and you get to go in the back entrance and you get the REAL parts guys that normally only get parts for their mechanics. During business hours, the guys out front are stock boys without a clue and they handle all the general public walk in traffic the difference in service is night and day.

 

[Goofyexponent]

we were working on a 350 mack in the shop one day, the driver was complaining it had no power. The boss came flying out to the shop saying he needed that truck to haul a load NOW! He asked me what was wrong with it. I replied back in the same frantic voice that he used, and I told him to go call TG Mack and tell them he needs plugs, wires, distributer cap and rotor button rushed over to our shop RIGHT AWAY! He flew off out of the shop back to the office. 10 minutes later he was flipping out cause there ain't no such thing for diesels.....a new fuel filter and air filter was installed while he was on the phone...truck was fixed before he made it back to the shop to yell at me lol. Kinda makes you wonder who is all out there involved in the vehicle industry and have no idea about any of their fleet....lol

 

[Goofyexponent]

OH and another one, my girlfriends car is a 2004 grand am.....the wheel bearing went at 70 000 kms....POS!!!! When the dealer was doing the bearing under the warranty, they cut the CV boot with their impact hammer. After it was fixed and we got the car back, my g/f ran over a nail and made the tire go flat....so when I jacked it up to take the wheel off, you can imagine the mess of axle grease I found. The dealership "looked" at the car and said the boot split and was normal. I jacked it up and took the wheel off and found 2 nice neat slices taken out of the boot. I FLIPPED out and was like why can i see slices that line up with the bolts, but you guys told me it was split. The service lady that does the paperwork out front told me I hit a pothole and the CV boot blew....I freaked out again...wound up calling GM canada, and they made the dealer fix our car for nothing....never went back there as of yet, and never will!!

 

[RLDSL]

we were working on a 350 mack in the shop one day, the driver was complaining it had no power. The boss came flying out to the shop saying he needed that truck to haul a load NOW! He asked me what was wrong with it. I replied back in the same frantic voice that he used, and I told him to go call TG Mack and tell them he needs plugs, wires, distributer cap and rotor button rushed over to our shop RIGHT AWAY! He flew off out of the shop back to the office. 10 minutes later he was flipping out cause there ain't no such thing for diesels.....a new fuel filter and air filter was installed while he was on the phone...truck was fixed before he made it back to the shop to yell at me lol. Kinda makes you wonder who is all out there involved in the vehicle industry and have no idea about any of their fleet....lol

 

[Michael Fowler]

Pity the poor guts who restore orphans--cars no longer made. The modern parts store computers don't even list Hudson, Packard, Henry J , etc.
A friend needed a 6 volt ignition coil for something he was working on. He had to invent a vehicle before they could even begin. Can't go and pull it off the shelf, got to use the computer.

 

[Exekiel69]

You are lucky You got the part.

 

[geonc]

Gary, I feel for you and all who are at the mercy of those psudo counter/parts

LONG gone are the days of any actual intelligent counter help and todays current bumper crop of mental midgets most likely don't even have any interaction what so ever in their field of employment

Don't matter if auto related or computer,ATV, construction, appliances, restaurant servers etc.....Hell, many of the cash register monkeys can't even figure out correct change

I can remember a time not all that long ago when I was just a pump jockey and tire monkey at a Shell station where if you could not list common maint items such as oil filter numbers/ gas and air filter numbers/ spark plugs- gaps + wires-points and condensors along with dwell settings [for the GM crowd] number AND location of grease fittings etc.... of course that was before computers and the generation spawned from it's dependency that has become lazy and failing to accept any form of responsibility or even being responsible for their actions


I'm on a rant