I've heard lot's of crap about rough country but never anything like this. That's terrible!
That would explain a lot. Clearly their crack shot engineering team dropped the ball on this one.I just chatted with RC again. They confirmed that they do use the same spring for their F250 and F350 kits. They sent my pictures to their R&D team and I should hear back this afternoon, but probably not until at least tomorrow.
I am still waiting to hear back. Originally I called them but have since been emailing and using their live chat. I wanted everything easily documented so that I can share my experience with everyone.Any news?
I am still waiting to hear back. Originally I called them but have since been emailing and using their live chat. I wanted everything easily documented so that I can share my experience with everyone.
Documentation is always a good thing. It could actually be used as some leverage in a resolution if they know you will share your experience on the forum.
And since you have this on record here, you can just send them this link as proof of your attempts. They are somewhat helpful though, lets hope they come to a resolution.That's what I was thinking . Also, to be fair, I think a bad review should include proof. Hopefully they work with me on it for their sake because I will be posting everything here and on some other forums and facebook groups.
And since you have this on record here, you can just send them this link as proof of your attempts. They are somewhat helpful though, lets hope they come to a resolution.
The three toed sloth is one of the the slowest animals in this realm, second to an engineer.Their customer service leading up to the spring issue has been great. I think they are just trying to figure out what is going on with the springs and how to resolve it, hopefully.
That's nicer than what I usually say about engineers.The three toed sloth is one of the the slowest animals in this realm, second to an engineer.
I kept it nice for the kids.That's nicer than what I usually say about engineers.
Goooood morning ! I have an update from RC. They are sending me a new set of springs. Hopefully the new springs will get this sorted out. I am very pleased that they are working with me on this. I was really hoping to not have to ditch the kit and go back to stock, or try to find a d60 swap. Excellent customer service.