Diesel Power Pros - aka Laguna Speed Shop
I placed an order 10/25 with them for a CDR relocation kit, received an e-mail same day confirming my order. I called a couple of days later and after having no luck getting anyone on the phone from 'customer service' I dialed the extension for sales and got someone who told me he couldn't find an order for me, but it was likely because it's a specialty order, so I needed to e-mail them my confirmation e-mail back with an explanation that I was wanting an update on my order. I did that and never heard back. Throughout this ordeal, I've had to use the Sales extension as you CAN NOT get anyone on the phone in 'customer service.' After not getting an e-mail back with my tracking information for my shipment, I decided to follow up on 11/5, I spoke with Amador, he told me it was back ordered and delayed because Banks had to make it, but it was scheduled to be shipped and I should have it by 11/13, I asked if I could get it by 11/11 as that's when I was next working on the truck and they said they would try. Also, on 11/5, was when they actually charged my credit card, so I assumed that must mean my order was going through. After nothing arrived on 11/11 (I called many times, no answers) I called 11/13 to verify my shipment was arriving that day, again no one would pick up. I called again 11/17 (I used *82 before dialing cause I think they were screening my calls) and was told that they spoke with Banks and it definitely shipped and Amador said he would call me back that night with the shipping information. It was at that time that I reminded him that he already told me it had shipped once before so I was having trouble believe it, but he tried to blame it on Banks that they told him it shipped when it didn't. I got NO call but I decided to wait to see if it actually showed up. Of course, it didn't, so I called again a couple of times, no one bother to pick up until I used *82 again. This time, I got 'Justin' on the phone, who sounded an awful lot like Amador, but who knows. Anyways, he said he checked my order and confirmed that it had shipped today. I started to blow up at him explaining that I had been told this twice before and he swears that's what Banks told him and he offered to call me tomorrow with the shipping information, I told him that was also told to me, but he swears they've done everything they can do and offered to provide me with their purchase number; this was actually the first time they have been honest with me.
I had to order some grommets from Banks anyways, so I called them, and low and behold, my order was not placed with them from Diesel Power Pros (Laguna Speed Shop) until 11/18. The day after I was told, for the second time, that the item had been shipped. If you look at the time line, my calls were the only thing to remind them of what to do. My call 11/5 reminded them to charge my card, but of course, who needs to bother with orders once they have my money. My call on 11/17 reminded them that, oh yeah, I still haven't placed the order, better do that.
On top of that, Banks told me that my order had not shipped. That it was scheduled to ship, that the part was in stock, and two shipments were going out, one to me and one to another person. All the same stuff 'Justin' told me, except that he promised it had shipped. My guess is he did this because he knew if I thought it hadn't I would have canceled my order, which is what I should have done in the first place.
Anyways, Banks has told me they will e-mail me the tracking information tomorrow, hopefully my part will arrive but I would advise anyone to NEVER order from these people. It's obvious they don't have their sh*t together, they couldn't handle a simple one part order and when I could actually get someone on the phone, I was being lied to while they were failing to handle a simple task like placing an order.
Good Luck!
MoMo